Privacy Policy

1. Introduction

DignitySMS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS communication services, website, and related services (collectively, the "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Billing and payment information
• Account credentials and preferences
• Business information when you register for our services

2.2 Usage Information

We automatically collect certain information about your use of our Services, including:

• Device information (IP address, browser type, operating system)
• Usage patterns and preferences
• Log files and analytics data
• SMS delivery and transaction records

2.3 Customer Data

When you use our SMS services, you may provide us with contact lists, message content, and recipient information. This data is stored securely and used solely to provide our Services.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send SMS messages on your behalf
• Respond to your inquiries and provide customer support
• Send administrative information, updates, and promotional communications
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Services, conducting business, or serving our users
• Legal Requirements: We may disclose information if required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information with your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Objection: Object to certain processing activities
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at services@dignitysms.net.

8. SMS and Telecommunications Data

As an SMS service provider, we process telecommunications data in compliance with applicable telecommunications regulations. We:

• Respect Do Not Disturb (DND) registrations where applicable
• Maintain delivery logs for service quality and compliance
• Do not share recipient phone numbers with third parties without consent
• Implement measures to prevent spam and unauthorized messaging

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

DignitySMS
Email: services@dignitysms.net
Phone: +234 817 363 0215
Phone: +234 811 585 3026