Terms of Service

Last Updated: December 17, 2025

1. Acceptance of Terms

By accessing and using DignitySMS services ("Services"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Services

DignitySMS provides bulk SMS messaging services, including but not limited to:

  • Bulk SMS messaging
  • Personalized SMS services
  • SMS API integration
  • Scheduled SMS campaigns
  • Excel-based SMS sending
  • Related communication and messaging services

3. Account Registration and Security

3.1 Account Creation

To use our Services, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Security

You are responsible for all activities that occur under your account. You agree to:

  • Notify us immediately of any unauthorized use of your account
  • Maintain the security of your password and account information
  • Accept responsibility for all activities under your account

4. Acceptable Use Policy

You agree not to use our Services to:

  • Send spam, unsolicited, or unauthorized messages
  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit harmful, offensive, or illegal content
  • Impersonate any person or entity
  • Interfere with or disrupt our Services
  • Attempt to gain unauthorized access to our systems
  • Send messages to recipients who have opted out (DND numbers, where applicable)
  • Use the Services for fraudulent or deceptive purposes

5. Payment Terms

5.1 Pricing

Our pricing is based on SMS units purchased. Prices are subject to change with prior notice. All prices are displayed in Nigerian Naira (NGN) and US Dollars (USD).

5.2 Payment

Payment must be made in advance through our payment gateway. We accept payments via Paystack and other approved payment methods. All payments are non-refundable except as required by law or as explicitly stated in our refund policy.

5.3 Refunds

Refunds may be considered on a case-by-case basis for unused SMS units, subject to our refund policy and applicable terms.

6. SMS Delivery and Guarantees

While we strive for 100% delivery success, we cannot guarantee delivery in all circumstances. Factors affecting delivery include:

  • Recipient's network availability
  • Recipient's phone status (switched off, out of coverage)
  • Do Not Disturb (DND) registrations (for Classic Package)
  • Network carrier restrictions
  • Invalid or incorrect phone numbers

We provide delivery reports, but we are not liable for undelivered messages due to factors beyond our control.

7. Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, and software, are owned by DignitySMS and are protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our Services without our express written permission.

8. Data and Privacy

Your use of our Services is also governed by our Privacy Policy. By using our Services, you consent to the collection and use of information as described in our Privacy Policy.

You are responsible for:

  • Obtaining necessary consent from message recipients
  • Complying with data protection laws applicable to your use of our Services
  • Securing any personal data you provide to us

9. Limitation of Liability

To the maximum extent permitted by law, DignitySMS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  • Your use or inability to use our Services
  • Unauthorized access to or alteration of your transmissions or data
  • Any conduct or content of third parties on our Services
  • Any failure or delay in SMS delivery

10. Indemnification

You agree to indemnify and hold harmless DignitySMS, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of:

  • Your use of our Services
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Content you send through our Services

11. Service Modifications and Termination

We reserve the right to:

  • Modify or discontinue our Services at any time
  • Suspend or terminate your account for violation of these Terms
  • Refuse service to anyone for any reason at any time

You may terminate your account at any time by contacting us. Upon termination, your right to use the Services will immediately cease.

12. Compliance with Laws

You agree to comply with all applicable local, state, national, and international laws and regulations, including but not limited to:

  • Telecommunications regulations
  • Data protection and privacy laws
  • Anti-spam legislation
  • Consumer protection laws

13. Dispute Resolution

Any disputes arising out of or relating to these Terms or our Services shall be resolved through good faith negotiations. If a resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the courts of Nigeria.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the modified Terms.

15. Contact Information

If you have questions about these Terms, please contact us:

DignitySMS
Email: services@dignitysms.net
Phone: +234 817 363 0215
Phone: +234 811 585 3026

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and DignitySMS regarding the use of our Services and supersede all prior agreements and understandings.